Returns & Exchanges

 Return of Goods

Customers desiring to return or exchange Goods must first obtain a Return Merchandise Authorization (“RMA”) number. The RMA number must appear on the shipping carton. A Return Merchandise Authorization will be valid for thirty (30) days only. The customer shall pay all shipping and insurance charges to Cinderellahair, Inc.

When Goods are received without an RMA number, or if the RMA has expired, Cinderellahair, Inc. may, at its option, return the Goods to the customer, freight collect, or process the return for a handling charge of twenty-five dollars ($25) or ten percent (10%) of the product cost, whichever is greater.

Returns for credit are subject to a twenty percent (20%) re-stocking fee. Under no circumstances may Goods be returned after thirty (30) days.